Our NOC
Network Operational Center
- 24x7 services surveillance
- End-to-end Incident/problem management
- Operational procedures and escalation
- End-to-end trouble ticketing track by Service Desk
Single point of contact web interface between customers and NOC in order to provide proactive monitoring, event correlation and ticketing;
- Each customer will be able to access tickets and services status.
- Interactive dashboards will provide visual context to services and tickets status;
- Consolidated reports containing tickets details, status and historical consolidation will be available.
- Three language (Spanish, English and Portuguese) skilled technicians with state-of-art network monitoring tools and processes that meet e-Tom and ITIL standards.
- Experience in supporting complex infrastructures from CSPs assuring rapid troubleshooting and fault isolation to meet agreed MTTR, increase availability and track SLAs.
- Tier-1 and Tier-2 support
- Escalation to Tier-3 support
NOC Simple Management Flows
Reactive Management Flow
- Customer reports problem by e-mail or Web Portal
- NOC opens ticket and starts initial problem screening
- Ticket escalation, monitoring and resolution
- Customer accompanies ticket progress till resolution
- After follow up with Customer, NOC closes ticket and generate automatic reports with achieved SLAs
Proactive Management Flow
- NOC proactively detects system failure or degradation
- NOC opens ticket and starts initial problem screening
- Customer is informed and accompanies ticket progress till resolution
- Ticket escalation, monitoring and resolution
- After follow up with Customer, NOC closes ticket and generate automatic reports with achieved SLAs
Our range of services includes: